Refund Policy
- Returns:
We want you to be satisfied with your purchase from Choice Stone. If you are not completely happy with your order, you may return eligible items within [number] days of receiving your order. To initiate a return, please contact our customer service team at [customer service email/phone] for further instructions.
- Eligibility for Returns:
To be eligible for a return, items must be in unused and resalable condition, with original packaging. Any product that shows signs of use, damage, or is not in its original condition may not be eligible for a refund.
- Return Process:
Contact our customer service team to initiate the return process. Provide your order number, details of the items you wish to return, and the reason for the return. Our team will guide you through the return process, including providing a return authorization if necessary.
- Refund Timeline:
Once we receive and inspect the returned items, we will process the refund. Refunds are typically processed within [number] business days. Please note that the time it takes for the refund to reflect in your account may vary based on your payment method and financial institution.
- Shipping Costs:
Shipping costs, including those incurred during the initial purchase and return shipping, are non-refundable unless the return is a result of an error on our part or a defective product.
- Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, and we may request photos or additional information to assist in the resolution process.
- Contact Information:
For any inquiries or assistance related to returns and refunds, please contact our customer service team at [customer service email/phone].
This Refund Policy is subject to change without prior notice. Please check our website for the most up-to-date information. By purchasing with Choice Stone, you agree to the terms outlined in this Refund Policy.